- Redesigned SDLC to reduce QA bottlenecks and enable continuous delivery, introducing a you-build-it-you-run-it ownership model
- Reduced the interview process from multiple weeks to a single day, accelerating hiring to a 1-month average lead time.
- Restructured teams into product-oriented groups with dedicated technical managers, removing the need for unpopular project managers
- Co-owned the delivery of a new microservice Frontend, decoupling dependencies between teams and accelerating delivery
- Introduced a new performance framework and process, providing clear growth paths and a consistent structure for handling low performance
