- Owned and accelerated the delivery of a major project by 3 months, by restructuring the team, installing weekly delivery targets and sourcing external support
- Overhauled performance management and compensation benchmarking, leading to the rehire of previously lost high performers and strengthening overall team quality
- Took ownership of ISO27001 compliance, which was successfully achieved. Led efforts to remove all critical/high vulnerabilities
- Set a new technical strategy, introducing structured, quarterly investment in system quality
